Belnet Portal - Technical FAQ

Can I access the Belnet Portal?
How do I access the Belnet Portal?
How do I add or remove an employee's access?
What information is available on the Belnet Portal?
How do I change my password?
How do I change my user data?

Monitoring:

What data can be observed using monitoring?
What types of measurements can be taken?

Tickets:

Where can I find my tickets?
What types of tickets are visible?
How can I see if a ticket is being processed by Belnet?
How do I know when my ticket is closed?
How do I view my ticket history?
How do I add a note to one of my tickets?

Documents:

What documents are available?
How can a document be changed?

Belnet Multi-Factor Authentication (MFA)

What is the Belnet Multi-Factor Authentication (MFA)?
Why the Belnet Multi-Factor Authentication is important?
How to use the Belnet Multi-Factor Authentication for the first time?
How to use the Belnet Multi-Factor Authentication after enrolment?
What to do in case of loss of mobile?
What if my Belnet Personal Login is linked to several organisations?

 

Can I access the Belnet Portal?

If your organisation is a Belnet customer and you have a contract, you can access the Belnet Portal.

How do I access the Belnet Portal?

On myBelnet, log in using the Belnet IdP:

  1. Enter your email
  2. Select your organisation
  3. Enter your password
  4. Click "Login"

The displayed URL is portal.belnet.be, my.belnet.be being only an alias.

How do I add or remove an employee's access?

If an employee should or should no longer have access to the portal, report this to your Account Manager using a ticket so that the contract can be updated.

What information is available on the Belnet Portal?

  • My administrative data
  • The services for which my organisation is contracted and the list of physical and logical connections
  • My contracts, invoices and the associated history
  • My ticket list (incidents or service requests)
  • Monitoring

How do I change my password?

On the myBelnet IdP interface myBelnet, click "Reset password" to access the procedure.

-How do I change my user data?

There are two possible methods:

  • Contact your Account Manager directly.
  • Create a ticket using the "Create a new ticket" button available on the "Dashboard" page or using the contact form available on the "Contact" page.

What data can be observed using monitoring?

  • IP traffic on my Belnet network connections
  • Point-to-Point Ethernet traffic on my Belnet network connection

What types of measurements can be taken?

There are 3 types of measurements for each connection on the Belnet network:

  1. Link traffic
  2. Bandwidth usage
  3. Errors on the link

A measurement of the total traffic of the PoP to which you are connected is also available.

Each measurement has an individual graph. Some measurements do not apply to certain organisations. For others, some measurements are made more than once, because these organisations have several access channels.

We measure traffic on all Belnet user access channels. Link traffic is the first graph displayed on the graphs page. The red line, if present, indicates the physical limit of your link.

For more information on monitoring, documentation is available on the "Monitoring" page of the Belnet Portal (log in to myBelnet before clicking on this link).

Where can I find my tickets?

In the Belnet Portal menu, you can access the list of your tickets ("Incidents" or "Service Requests") by clicking the "Tickets" button.

How do I create a ticket?

There are two methods available to you:

  • Send an email to the Service Desk from the "Dashboard" by clicking the "Create a new ticket" button below the overview of your recent tickets.
  • Complete the Belnet Portal form by following the steps below:
  1. Click "Contact" in the menu
  2. Complete your contact data (company name and e-mail)
  3. Select the relevant service
  4. Choose the ticket type: Incident or Service request (by selecting "Request for modification" and the name of the desired service)
  5. Add your message
  6. Click "Submit".

What types of tickets are visible?

  • Incidents
  • Service request

How can I see if a ticket is being processed by Belnet?

In your ticket list, the "Status" column shows you whether your ticket is "Open", "Closed Complete" or "In progress".

How do I know when my ticket is closed?

Once your ticket is closed, you will automatically receive a notification email.

How do I view my ticket history?

View your ticket history by clicking "Incidents" or "Service request" in the menu. By clicking the blue dot on a specific ticket, you will also find additional information (timing, note and status).

How do I add a note to one of my tickets?

In the ticket list:

  1. Choose a ticket
  2. Click the small round blue button on the right of the ticket
  3. Click the blue "Add a note to this ticket" button

What documents are available?

  • Contrat(s)
  • Invoice(s)
  • SLA Report(s) (for FedMAN clients only)

How can a document be changed?

If you have any changes to make, please open a ticket using the contact form on our Belnet Portal.

What is the Belnet Multi-Factor Authentication (MFA)?

Multi-Factor Authentication is an electronic authentication method where a user is only granted access to an application or website after successfully providing two or more authentication factors, significantly reducing your organisation's risk of falling victim to cybercrime.

Why the Belnet Multi-Factor Authentication is important?

The main benefit of MFA is that it improves the security of your organisation by requiring your users to identify themselves with more than just a username and password.
By enforcing the use of an MFA factor such as a TOTP that your users have received on their smartphones, you can ensure better protection of user information and sensitive company data.

How to use the Belnet Multi-Factor Authentication for the first time?

Connect your username to an “Authenticator” that support TOTP like: Google Authenticator, Microsoft Authenticator or SaasPass.

  1. Install the authenticator of your choice on your mobile device.
  2. Log in to the Belnet application for which you need the Belnet Personal Login, for instance the Belnet Portal.
  3. In the beginning, you will have the possibility to select one from two possible authentication methods: with or without MFA. This is only temporary to allow you to get acquainted with the new methodology. In the future, only one option (the one with MFA) will be available. Select the version with MFA for your institution.

    portal login
     
  4. Select the organisation with MFA and login, as you were used to do before. After password verification, you will get a new screen:
    enrol to TOTP
  5. As you didn’t make the connection yet, select “Enroll to TOTP”.
  6. Authenticate once more with LDAP to create your TOTP seed code.
    select jouw organsatie
  7. A new screen will show a QR code and a TOTP seed:

    QR Code
     
  8. This QR code is unique and is offered just once. As a backup, you may opt to save this QR code (taking a screen shot or a picture). This may be relevant in case you decide not to make the connection with your authenticator app right now.
  9. Open the authenticator app that was installed on your mobile device. Select to add an additional authentication (this depends on the chosen authenticator app, please consult the description of the app) and select the option to scan a QR code to add a new authentication.
  10. You are now ready to use the authenticator to login with MFA with your Belnet personal Login. The Authenticator app will generate codes of 6 to 8 digits that are only valid for a limited amount of time.
  11. Note that it is not possible to use <Back> in your browser to go back to the login screen. Just proceed with step 1 under “Use of MFA after enrolment”. 

How to use the Belnet Multi-Factor Authentication after enrolment?

  1. Log in to the Belnet application for which you need your Belnet Personal Login.
  2. In the beginning, you will have the possibility to select from 2 possible authentication methods: with or without MFA. This is only temporary to allow you to get acquainted with the new methodology. In future, only one option (the one with MFA) will be available. Select the version with MFA for your institution.
  3. After password verification, you will get a new screen asking you to provide a Token Code:
    enrol to TOTP
     
  4. Open the Authenticator app, read the Token Code ( 6 to 8 digits) and provide these as an answer on the website of Belnet. Then you are logged in.

What to do in case of loss of mobile?

If your mobile device has been lost or does no longer function, act as follows:

  1. Log in to the Belnet application for which you need your Belnet Personal Login.
  2. In the beginning, you will have the possibility to select from 2 possible authentication methods: with or without MFA. This is only temporary to allow you to get acquainted with the new methodology. In future, only one option (the one with MFA) will be available. Select the version with MFA for your institution.
  3. Login, as you were used to do before. After password verification, you will get a new screen asking you to provide a Token Code:
    enrol to TOTP
     
  4. Select “Reset TOTP”. An e-mail will be sent to your mail address, you will see following message on the website: 
    a reset token message
     
  5. Open your mailbox. You will have received following message:
    mail for request of reset of a TOTP
  6. Click on the URL provided, you will be guided to a website that asks you to provide your username:
    Username login
     
  7. After providing your username, you will get following prompt:
    message TOTP
  8. Follow the procedure “First use of MFA” of this document to re-enrol yourself.

What if my Belnet Personal Login is linked to several organisations?

You’ll then need to set up MFA for each organisation separately in order to obtain a different token per organisation.

 

 

 

Did you find this FAQ useful?

Copyright © 2021 Belnet.