Belnet guestroam - Technical FAQ

How can visitors to my institution use Belnet guestroam?
How do I create a password and how do I reset it?
Can I integrate a REST API within my portal and/or reception terminal?
Who can I contact in case of problems?
Where can I find more information about the service?

Belnet Multi-Factor Authentication (MFA)

What is the Belnet Multi-Factor Authentication (MFA)?
Why the Belnet Multi-Factor Authentication is important?
How to use the Belnet Multi-Factor Authentication for the first time?
How to use the Belnet Multi-Factor Authentication after enrolment?
What to do in case of loss of mobile?
What if my Belnet Personal Login is linked to several organisations?

 

How can visitors to my institution use Belnet guestroam?

Before they visit your institution, visitors will have to provide the following information on the webform before gaining access to Belnet guestroam:

• Email address and/or a valid mobile number to receive the validations code and credentials.
• Name of institution to be visited.
• Name of contact person.
• Period of time the credentials will be used.
• Read and accept the policy
• Click on the “Submit” button to create the guest request.


Visitors’ personal data are kept for one month from the expiry of the end date of the temporary guestroam account. If you need more information about the data subject, contact: dpo@belnet.be.

How do I create a password and how do I reset it?

It will depend on your role. Visit our website, where you will find user guides for validators, visitors and managers.

Can I integrate a REST API within my portal and/or reception terminal?

You can make it easier for your visitors to access the network by integrating a REST API within your portal and/or reception terminal. Follow the process on the Belnet guestroam interface.

Who can I contact in case of problems?

Please feel free to contact the Belnet Service Desk on 02 790 33 00.

Where can I find more information about the service?

To find out more about the form and for further details about how to use it, visit our Belnet guestroam website where you will find user guides for validators, visitors and managers. Please also feel free to contact the Belnet Service Desk: 02 790 33 00.

What is the Belnet Multi-Factor Authentication (MFA)?

Multi-Factor Authentication is an electronic authentication method where a user is only granted access to an application or website after successfully providing two or more authentication factors, significantly reducing your organisation's risk of falling victim to cybercrime.

Why the Belnet Multi-Factor Authentication is important?

The main benefit of MFA is that it improves the security of your organisation by requiring your users to identify themselves with more than just a username and password.
By enforcing the use of an MFA factor such as a TOTP that your users have received on their smartphones, you can ensure better protection of user information and sensitive company data.

How to use the Belnet Multi-Factor Authentication for the first time?

Connect your username to an “Authenticator” that support TOTP like: Google Authenticator, Microsoft Authenticator or SaasPass.

  1. Install the authenticator of your choice on your mobile device.
  2. Log in to the Belnet application for which you need the Belnet Personal Login, for instance the Belnet Portal.
  3. In the beginning, you will have the possibility to select one from two possible authentication methods: with or without MFA. This is only temporary to allow you to get acquainted with the new methodology. In the future, only one option (the one with MFA) will be available. Select the version with MFA for your institution.
    login with MFA for guestroam
  4. Select the organisation with MFA and login, as you were used to do before. After password verification, you will get a new screen:
    enrol to TOTP
  5. As you didn’t make the connection yet, select “Enroll to TOTP”.
  6. Authenticate once more with LDAP to create your TOTP seed code.
    select jouw organsatie
  7. A new screen will show a QR code and a TOTP seed:

    QR Code
     
  8. This QR code is unique and is offered just once. As a backup, you may opt to save this QR code (taking a screen shot or a picture). This may be relevant in case you decide not to make the connection with your authenticator app right now.
  9. Open the authenticator app that was installed on your mobile device. Select to add an additional authentication (this depends on the chosen authenticator app, please consult the description of the app) and select the option to scan a QR code to add a new authentication.
  10. You are now ready to use the authenticator to login with MFA with your Belnet personal Login. The Authenticator app will generate codes of 6 to 8 digits that are only valid for a limited amount of time.
  11. Note that it is not possible to use <Back> in your browser to go back to the login screen. Just proceed with step 1 under “Use of MFA after enrolment”. 

How to use the Belnet Multi-Factor Authentication after enrolment?

  1. Log in to the Belnet application for which you need your Belnet Personal Login.
  2. In the beginning, you will have the possibility to select from 2 possible authentication methods: with or without MFA. This is only temporary to allow you to get acquainted with the new methodology. In future, only one option (the one with MFA) will be available. Select the version with MFA for your institution.
  3. After password verification, you will get a new screen asking you to provide a Token Code:
    enrol to TOTP
     
  4. Open the Authenticator app, read the Token Code ( 6 to 8 digits) and provide these as an answer on the website of Belnet. Then you are logged in.

What to do in case of loss of mobile?

If your mobile device has been lost or does no longer function, act as follows:

  1. Log in to the Belnet application for which you need your Belnet Personal Login.
  2. In the beginning, you will have the possibility to select from 2 possible authentication methods: with or without MFA. This is only temporary to allow you to get acquainted with the new methodology. In future, only one option (the one with MFA) will be available. Select the version with MFA for your institution.
  3. Login, as you were used to do before. After password verification, you will get a new screen asking you to provide a Token Code:
    enrol to TOTP
     
  4. Select “Reset TOTP”. An e-mail will be sent to your mail address, you will see following message on the website: 

    a reset token message
     
  5. Open your mailbox. You will have received following message:

    mail for request of reset of a TOTP
  6. Click on the URL provided, you will be guided to a website that asks you to provide your username:

    Username login
     
  7. After providing your username, you will get following prompt:

    message TOTP
  8. Follow the procedure “First use of MFA” of this document to re-enrol yourself.

What if my Belnet Personal Login is linked to several organisations?

You’ll then need to set up MFA for each organisation separately in order to obtain a different token per organisation.

 

 

 

Access to the Belnet guestroam interface

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