Multipoint - Admin FAQ

How can I get the service?
Who can subscribe to the service?
R&E category: what kinds of organization can get the service?
Administration category: what kinds of organization can get the service?
What processing of personal data is carried out for this service?
Who can I contact in case of problem?
How to cancel the service?
How is invoicing done?
 

How can I get the service?

1) Contact our Belnet Service Desk via servicedesk@belnet.be (don’t forget your acronym if you are already a customer). The  Service Desk will put you in contact with our Customer Relations Team.

2) The account manager will listen to your demands and propose a meeting if necessary.

3) During the meeting, the Account Manager defines the client’s requests and technical specificities. If you need more technical information, the Account Manager will propose you a meeting with a Technical Advisor.

If you opt for a Belnet Leased Line, you will have to sign a purchase order. For more information’s please visit our Belnet Leased Line section.

4) The account manager will ask you to sign an agreement. If you agree, you will have to send 2 completed and signed copies of the agreement to:

Belnet Customer Relations Team
WTC III, Boulevard Simon Bolivar, 30 B-2
1000 Brussels.

5) After receipt of your signed documents, Belnet will start implementing the service.

6) The Customer Relations Team will return a counter-signed agreement.

Who can subscribe to the service?

R&E and administration organizations can subscribe to the service.

R&E category: what kinds of organization can get the service?

Existing Belnet network customers who/that are covered under the tariff category ‘Research and educational institutions’. This tariff category includes government-recognized organizations that allocate 80% of their total organizational resources to:

•    organizing subsidized (higher) education
•    supporting and/or coordinating government-recognized subsidized (higher) education
•    scientific and/or technological research
•    supporting and/or coordinating scientific research
•    disseminating scientific and/or cultural knowledge
•    developing and testing new networking technologies

Admin category: what kinds of organization can get the service?

Existing Belnet network customers who/that are covered under the tariff category ‘Administrations’. This tariff category includes public administrations or government departments at the federal, regional, provincial, local and/or international level.

What processing of personal data is carried out for this service?

You can view the details of our Policy for the processing of personal data in connection with Multipoint (which is connected with the  Connectivity convention) on this page.

Who can I contact in case of problem?

You can contact our Belnet Service Desk via email servicedesk@belnet.be or by phone: 02 790 33 00. You will be followed up by the account manager who will transfer you to an expert if necessary.

How to cancel the service?

Once the agreement is signed, you are committed to 4 years. At the end of the contract, it is possible to cancel the service during a latency period of 2 X 6 months. We advise you to contact your account manager after the end of this contract.

How is invoicing done?

•The service is provided for a period of one full year and Belnet invoices the same during the first quarter of each new calendar year. We shall apply the new tariff automatically.
•In the case of a new connection, or when a change is made to the service during the year: an additional pro rata invoice will be issued for the remaining days of the calendar year. The amounts already invoiced for the current calendar year shall of course be recalculated.
•Belnet started applying VAT to all its paying services with effect from 1st July 2007. Belnet’s VAT number is BE 875.396.690.

 

 

Refer to our policy on the processing of personal data for Multipoint

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