Contractual contact persons can contact the Belnet Service Desk via:
- Telephone: 02 790 33 00
- Mail: servicedesk@belnet.be
- Belnet portal
When can you contact the Belnet Service Desk?
Incidents – 24/7
You can contact the Belnet Service Desk 24/7 by phone for:
- Disruption of your Belnet connectivity
- Disruption of Belnet services.
Please note that when reporting an incident by mail, this will only be picked up the next business day.
All questions - working days (9h00 - 17h00)
During working hours you can contact us for:
- Installations, upgrades or other changes to your connection and other related services that have no impact on your connectivity.
- Administrative changes
- All commercial questions
- Technical questions regarding the Belnet network. These questions have no impact on your connectivity.
- Technical questions or remarks regarding the use of Belnet services, for which there is no impact on the services you already use.
Some pointers
- Certainly keep your acronym and/or your ticket number close by.
- We advise you to send your mails in plain text. We also ask you to use a short subject in your mail. This way we will be able to treat your request efficiently.
- We might not be able to process large files sent to us via mail. Organisations that are a member of the Belnet R&E Federation can send these huge files via FileSender.