Belnet Portal - Technical FAQ

Can I access the Belnet Portal?
How do I access the Belnet Portal?
How do I enable the MFA layer to strengthen the security of my authentication processes?
How do I add or remove an employee's access?
What information is available on the Belnet Portal?
How do I change my password?
How do I change my user data?

Monitoring:

What data can be observed using monitoring?
What types of measurements can be taken?

Tickets:

Where can I find my tickets?
What types of tickets are visible?
How can I see if a ticket is being processed by Belnet?
How do I know when my ticket is closed?
How do I view my ticket history?
How do I add a note to one of my tickets?

Documents:

What documents are available?
How can a document be changed?

 

Can I access the Belnet Portal?

If your organisation is a Belnet customer and you have a contract, you can access the Belnet Portal.

How do I access the Belnet Portal?

On myBelnet, log in using the Belnet IdP:

  1. Enter your email
  2. Select your organisation
  3. Enter your password
  4. Click "Login"

The displayed URL is portal.belnet.be, my.belnet.be being only an alias.

How do I enable the MFA layer to strengthen the security of my authentication processes?

Check out our documentation and demo videos on our Multi Factor Authentication (MFA) FAQ page.

How do I add or remove an employee's access?

If an employee should or should no longer have access to the portal, report this to your Account Manager using a ticket so that the contract can be updated.

What information is available on the Belnet Portal?

  • My administrative data
  • The services for which my organisation is contracted and the list of physical and logical connections
  • My contracts, invoices and the associated history
  • My ticket list (incidents or service requests)
  • Monitoring

How do I change my password?

On the myBelnet IdP interface myBelnet, click "Reset password" to access the procedure.

-How do I change my user data?

There are two possible methods:

  • Contact your Account Manager directly.
  • Create a ticket using the "Create a new ticket" button available on the "Dashboard" page or using the contact form available on the "Contact" page.

What data can be observed using monitoring?

  • IP traffic on my Belnet network connections
  • Point-to-Point Ethernet traffic on my Belnet network connection

What types of measurements can be taken?

There are 3 types of measurements for each connection on the Belnet network:

  1. Link traffic
  2. Bandwidth usage
  3. Errors on the link

A measurement of the total traffic of the PoP to which you are connected is also available.

Each measurement has an individual graph. Some measurements do not apply to certain organisations. For others, some measurements are made more than once, because these organisations have several access channels.

We measure traffic on all Belnet user access channels. Link traffic is the first graph displayed on the graphs page. The red line, if present, indicates the physical limit of your link.

For more information on monitoring, documentation is available on the "Monitoring" page of the Belnet Portal (log in to myBelnet before clicking on this link).

Where can I find my tickets?

In the Belnet Portal menu, you can access the list of your tickets ("Incidents" or "Service Requests") by clicking the "Tickets" button.

How do I create a ticket?

There are two methods available to you:

  • Send an email to the Service Desk from the "Dashboard" by clicking the "Create a new ticket" button below the overview of your recent tickets.
  • Complete the Belnet Portal form by following the steps below:
  1. Click "Contact" in the menu
  2. Complete your contact data (company name and e-mail)
  3. Select the relevant service
  4. Choose the ticket type: Incident or Service request (by selecting "Request for modification" and the name of the desired service)
  5. Add your message
  6. Click "Submit".

What types of tickets are visible?

  • Incidents
  • Service request

How can I see if a ticket is being processed by Belnet?

In your ticket list, the "Status" column shows you whether your ticket is "Open", "Closed Complete" or "In progress".

How do I know when my ticket is closed?

Once your ticket is closed, you will automatically receive a notification email.

How do I view my ticket history?

View your ticket history by clicking "Incidents" or "Service request" in the menu. By clicking the blue dot on a specific ticket, you will also find additional information (timing, note and status).

How do I add a note to one of my tickets?

In the ticket list:

  1. Choose a ticket
  2. Click the small round blue button on the right of the ticket
  3. Click the blue "Add a note to this ticket" button

What documents are available?

  • Contrat(s)
  • Invoice(s)
  • SLA Report(s) (for FedMAN clients only)

How can a document be changed?

If you have any changes to make, please open a ticket using the contact form on our Belnet Portal.

 

 

 

 

 

 

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