Sofie Heggerick , Administrative expert
Sofie Heggerick has been supporting the Customer Relations department as an administrative expert since the autumn of 2020. A job full of variety and contact with customers and colleagues in a team where the atmosphere is always good. The best Belnet advantage, according to Sofie? She doesn't have to think about this for long: the snack machine and the fruit basket!
Hello Sofie, how would you describe your job?
"Administrative expert within customer relations - a job full of variety in which you can use, test and develop many skills. My duties mainly consist of relieving the account managers of administrative tasks so that they can concentrate fully on the customers. The variation is what I like best about my job. There are so many different small tasks that give you a finger in the pie, and you come into contact with colleagues from different departments and can build up a network. Besides the great variety, I must also mention the top colleagues. A good atmosphere in the office is of utmost importance to me and fortunately there is one! The amply presence of humour is definitely a positive factor."
What does a typical working day look like for you?
"I'm lucky that I live just a 5-minute bike ride from the office. The days when I don't work at home, I come through the Belnet doors around 9 a.m., after taking my son to the nursery. With hybrid working you can now basically pick a desk and settle in there for the day.
It's hard to describe a typical working day, because a lot of what I do is rather ad hoc. Everything depends on what comes in the mailbox in the morning, what customer requests have come in. I first check that, and then priorities are set: sending a reply to the customer who couldn't login to the Belnet portal, submitting a request to colleagues for a new Belnet Leased Line, getting that one contract signed and returned... In between these tasks, there are often meetings with colleagues from different departments, for instance, about possible new processes or adjustments to our CRM (Customer Relationship Management).
In between all tasks, I make a few stops in the kitchen. Belnet provides a daily budget for snacks and a fruit basket twice a week. Those who know me, know that snacks are marked high on my priority list. At lunchtime, many colleagues can be found in the cafeteria. I quickly grab a panini at FedoRest on the third floor of our building and join my colleagues for a lunch chat and often plenty of laughter.
In the afternoon, a colleague asks me to send out another e-mail to a list of customers, I document another procedure or two, and then I draw up a number of quotations for Belnet Leased Lines that were requested by customers. When the clock strikes 5 p.m., the laptop is closed, my colleagues are wished a good evening and I can get back on my bike."
Are there certain things you would like to achieve in the future within Belnet?
"My main goal is to make the work we do more efficient. If I want to achieve something, it is always under the motto 'making life easier'. This can be done by automating a certain process or by including as many tasks as possible within the same tool. At the moment, I am mainly trying to provide the team with thorough documentation and to further develop the use of our CRM. We use a lot of tools within Belnet and if we could consolidate some of them, that would already be something great!"