Belnet Service Desk
Single point of contact available 24/7
Our wish is to provide you with sufficient support for all your questions related to incidents and technical, commercial and administrative information. The Belnet Service Desk is the single point of contact that is available to you 24 hours a day, 7 days a week.
Whether it’s a ‘service request’; an installation or an upgrade; reporting an incident; a change to an administrative order or a technical question, the Belnet Service Desk has the answer to all your questions 24 hours a day and 7 days a week
- 24/7 monitoring
Your connection to the Belnet network is continuously monitored.
- Personalised approach
Only contact persons, recognised by Belnet within your organisation, are approved for contacting the Belnet Service Desk. They will have a badge containing the required data that will allow them to contact the Service Desk at any time.
- Quick response
The Belnet Service Desk immediately carries out an initial analysis of the problem at hand. If the nature of the incident requires it, internal experts are consulted. In this way we are able to provide an effective solution to each problem.
- Professional follow-up
The Belnet Service Desk follows up each incident and informs you at every step of this process.
To contact us through the Belnet Service Desk:
If you are a registered contact person, please have your acronym ready and your ticket number (if you already have one) and contact us on 02 790 33 00 or by email at firstname.lastname@example.org. You can also open a ticket at my.belnet.be.
Consult our contact procedure available on the support part of the portal.