eduroam - Admin FAQ

How can I get the service?
Who can subscribe to the service?
What processing of personal data is carried out for this service?
What are the prices?
Who can I contact in case of problems?
How do I cancel the service?
How can I promote eduroam on my website?

How can I get the service?

  1. Contact our Belnet Service Desk at servicedesk@belnet.be.
  2. Send 2 completed and signed copies of the eduroam agreement to the Belnet Customer Relations Team at:

    Belnet Customer Relations Team
    WTC III - Boulevard Simon Bolivar, 30
    1000 Brussels
     
  3. Configure the RADIUS and 802.1X authentication on the part of your network dedicated to eduroam. A technical advisor will contact you to discuss the technical details of the configuration within your organization.
  4. Fill all your data on the eduroam configuration interface. When all information is filled in, Belnet will perform tests in both directions. Once all the tests and information are correct, Belnet will add your organization to our online list of participants.

Who can subscribe to the service?

All R&E institutions in the world. Find the list of Belgian institutions participating in Belgian eduroam on this link.

What processing of personal data is carried out for this service?

You can view the details of our Policy for the processing of personal data in connection with eduroam on this page.

What are the prices?

The eduroam WI-FI roaming service is free of charge to users.

Who can I contact in case of problems?

Contact our Belnet Service Desk at servicedesk@belnet.be.

How do I cancel the service?

Contact your account manager to cancel your contract.

How can I promote eduroam on my website?

As stated in the eduroam documentations, participants should use the official eduroam logos on their website and publications. A guideline on how to use the official logos can be downloaded here. You will find the logos in various formats here.

The #Love2eduroam campaign offers brand new promotional material, including a logo, video, poster, sticker and GIFs. You can download all the material from the new eduroam website. Join the 216 eduroam access points in Belgium and participate in this campaign by promoting eduroam in your community. Discover these new promotional materials.

 

Please refer to our policy on the processing of personal data for eduroam 

Access to the eduroam interface

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