After three months, we were curious to know how our colleague Joy has since worked her way through her new job at Belnet. We talked to her to find out how she felt on her first day at work, what her job entails in concrete terms and what she would recommend to future applicants. Curious about her first impressions and experiences? Then be sure to read on!
Hi Joy, you began your Belnet adventure just under three months ago. How did you end up at Belnet?
"I stumbled across the vacancy of Account Manager FED through the social network LinkedIn. The description appealed to me almost immediately because the profile sought was very similar to the experience I'd already gained. During the selection process, it also really felt like a match: I noticed that framing, guidance and the importance of communication and transparency are highly valued."
Do you remember your first day at work?
"Certainly, it felt overwhelming in a way at first: I had to find my way around the large building, but because of the holiday period (Joy started in mid-August – Ed.) I was able to get a quiet start somewhere too, which was an advantage. The welcome was definitely a positive experience: all the technical material was clearly provided, and my colleague Lisa was ready to enthusiastically immerse me in the products and services. I also found it a plus that I had a point of contact from day one through the Belnet Buddy System."
"I'm glad I took the plunge, because the good framework and the numerous colleagues ready to explain the more technical or complex topics make me feel completely at ease."
How would you describe your role today?
"As Account Manager FED, I have about 35 clients in my portfolio. I handle their incoming questions and issues and also establish an annual physical contact session to listen to what is on each customer's mind. I also work closely with other internal departments, such as Purchasing and Networks, to gather accurate information. What energises me is the customer contact and that I can work with the customer to find the most appropriate solution to their problem."
What would you say defines Belnet as an employer?
"What I've already noticed over the past few months is that Belnet as an organisation is highly committed to its staff. Informal matters are also considered within the team, anything can be discussed, there is an open culture and open communication."
What would you recommend to future applicants?
"Don't let a position like mine put you off if you don't have a background in IT. I see it as a challenge to delve into that. I'm glad I took the plunge, because the good framework and the numerous colleagues ready to explain the more technical or complex topics make me feel completely at ease. I'm satisfied that I wasn't deterred by the technicality of the sector."