Problem solving, around the clock
Connectivity failures always occur at the most inconvenient moments. So 24/7 support is crucial to your organisation. Belnet's 24/7 helpdesk guarantees you high quality service. The helpdesk ensures through follow-up of technical incidents, day and night, all year round. If you experience a failure in connectivity or in Belnet's services, the helpdesk is your first port of call. For less urgent technical or commercial problems, you can always contact the Belnet team.
Included in your standard package
Every customer can use the helpdesk at no additional cost.
Your connection to the Belnet network is monitored around the clock.
Only your contact people, designated by Belnet, can contact the helpdesk. Contact people have a badge with contact details; the helpdesk is always easily available to them.
The 24/7 helpdesk immediately makes an initial analysis and, if necessary, will get advice from experts. This is how we work to find an efficient solution to every problem.
The helpdesk follows up your incident and gives you feedback every step of the way.