Problem solving, around the clock

Connectivity failures always occur at the most inconvenient moments. So 24/7 support is crucial to your organisation. Belnet's 24/7 helpdesk guarantees you high quality service. The helpdesk ensures through follow-up of technical incidents, day and night, all year round. If you experience a failure in connectivity or in Belnet's services, the helpdesk is your first port of call. For less urgent technical or commercial problems, you can always contact the Belnet team.

Your benefits

• Included in your standard package
  Every customer can use the helpdesk at no additional cost.
• 24/7 monitoring
  Your connection to the Belnet network is monitored around the clock.
• Personal approach
  Only your contact people, designated by Belnet, can contact the helpdesk. Contact people have a badge with contact details; the helpdesk is always easily available to them.
• Fast reaction
  The 24/7 helpdesk immediately makes an initial analysis and, if necessary, will get advice from experts. This is how we work to find an efficient solution to every problem.
• Professional monitoring
  The helpdesk follows up your incident and gives you feedback every step of the way.

Report an incident

Customers can mail or call the Belnet helpdesk on 02 790 33 00 for more help.

More information about the contact procedure is available on the support site. (only accessible to Belnet customers)