Problem solving, around the clock
Connectivity failures always occur at the most inconvenient moments. So 24/7 support is crucial to your organisation. Belnet's 24/7 helpdesk guarantees you high quality service. The helpdesk ensures through follow-up of technical incidents, day and night, all year round. If you experience a failure in connectivity or in Belnet's services, the helpdesk is your first port of call. For less urgent technical or commercial problems, you can always contact the Belnet team.
- Included in your standard package
Every customer can use the helpdesk at no additional cost.
- 24/7 monitoring
Your connection to the Belnet network is monitored around the clock.
- Personal approach
Only your contact people, designated by Belnet, can contact the helpdesk. Contact people have a badge with contact details; the helpdesk is always easily available to them.
- Fast reaction
The 24/7 helpdesk immediately makes an initial analysis and, if necessary, will get advice from experts. This is how we work to find an efficient solution to every problem.
- Professional monitoring
The helpdesk follows up your incident and gives you feedback every step of the way.