Contact procedure
Below you can find our contact procedure. To help you in an efficient way, we advise you to follow this procedure
1. Technical incidents
You can contact our 24/7 Belnet helpdesk for:
- incidents with your connectivity of Belnet
- incidents with your services of Belnet
Please have your acronym ready when you contact the helpdesk. You can find your acronym on your badge.
Contact (24/7)
Telephone: 02 790 33 00
E-mail: helpdesk@belnet.be
2. Adaptations of services and commercial questions
Contact our Belnet team for:
- installations, upgrades or other changes to your connection and related services. This has no impact on your connectivity and services
- administrative changes
- all commercial questions
Contact (from 9.00 until 17.00 from Monday until Friday)
Telephone: 02 790 33 33
E-mail: customer@belnet.be
3. Technical support for Belnet services
Our team will help you with:
- technical questions regarding the Belnet network. There is no impact on your connectivity.
- technical questions or remarks regarding the use of Belnet services, for which there is no impact on the services you already use.
Contact (from 9.00 until 17.00 from Monday until Friday)
Telephone: 02 790 33 33
E-mail: support@belnet.be
